Previously opened hard drive policy
Our policy on previously opened hard drives
When we receive a drive that has been opened, then we may make an ‘opened drive’ charge. This is made to cover the costs of the financial risk involved in working with such cases. The charge only applies if we need to use spare parts on the drive.
For an external drive, if you have removed the external case and the physical hard disk has not been opened, then the charge would not apply. It only applies when the lid on the physical hard drive has been removed, exposing the platters and heads.
The charge is also made when a drive has minor platter damage, or has suffered damage, is bent or distorted. In these cases, the chance of recovery is lower than normal. You will be consulted, and if agreed the charge will apply, these charges are refundable on a successful recovery.
On a successful recovery
On the completion of your job when your data is recovered then the cost of opened drive charge is deducted from the total quotation value meaning that you only pay what you were originally quoted.