Our policy on opened hard disks
For an external drive, if you have removed the external case and the physical hard disk has not been opened then the charge would not apply.
The charge is also made when a drive has minor platter damage and the chance of recovery is lower than normal. You will be consulted, and if agreed the charge will apply, these charges are refundable on a successful recovery.
As an example, if we receive a drive that has severe damage on the platter, we would recommend that a recovery attempt would not regain access to the data. If you agree, then the open drive charge would not apply, however if you want us to try anyway, then we would do so and the charge would apply.