Terms and Conditions
For business to business customers
- MJM DATA RECOVERY LTD - Data Recovery Services
MjM Data Recovery Limited will use reasonable commercial efforts to determine the existence and extent of recoverability of data on your media (Diagnosis) and retrieve and/or provide access to your recoverable data (Data Recovery).
- Diagnosis Fee
you will not be charged a Diagnosis Fee (unless agreed before work commences).
- Prices and Quotations
All prices are fixed and include spare parts where required, labour and return media. Prices do NOT include VAT. Unless otherwise agreed by you and MJM DATA REOVERY LIMITED, media that are deemed as unrecoverable by us are charged return courier shipping costs only.
- Shipping Costs
You agree to be responsible for all media, shipping and handling charges and the risk of loss during shipping. Any equipment or media sent for processing by MjM Data Recovery Ltd must be collected or return shipping paid for within 3 months from the closure of the job. Any equipment or media that remains longer may be recycled and/or destroyed.
- Authorisation to carry out recovery of data.
No services are performed and no charges are incurred without your consent and you agree to pay all authorised charges. You understand that all data recovery shipments will be sent to MJM DATA RECOVERY LTD, The Old Glove Factory, Church Street, Gamlingay, Cambridgeshire. SG19 3JJ. United Kingdom. This can be in the format of a signed submissions form accompanying the media for recovery, an email agreeing to these terms
- Ownership of Media
you represent to MJM DATA RECOVERY LTD that you are in lawful possession of any data, media and/or equipment made available to MJM DATA RECOVERY LTD, and that you have a lawful purpose to request MJM DATA RECOVERY LTD's services.
- Liabilities and Warranties
You understand that the media/data/equipment you are making available to MJM DATA RECOVERY LTD is already damaged, that data recovery efforts can result in further damage, that your media and/or equipment warranties may become void and that MJM DATA RECOVERY LTD is not responsible for this or any other type of damage.
unless other agreements are in place, payment must be made before the release of any goods for shipment.
- Data Retention
MJM DATA RECOVERY LTD will retain a copy of your recovered data for a period of two weeks. During this period MJM will be able to answer queries about the recovered data and provide copies
- Warranties and Guarantees
You understand that MJM DATA RECOVERY LTD does not offer any guarantees or warranties of any kind and that the extent of any MJM DATA RECOVERY LTD's liability to you is strictly limited to the fees you pay MJM DATA RECOVERY LTD for its services in data recovery. This does not affect your statutory rights.
Any consent required of either party will be effective if provided in a commercially reasonable manner, which includes without limitation
a) A Data recovery media submission form (sent with quotations or available on request);
b) facsimile (fax);
c) by email;
d) by sending a drive to us for data recovery purposes.
e) by telephone - if followed up by written confirmation as a), b), or c) above, at the earliest possible opportunity;
Unless otherwise agreed, you represent to MJM DATA RECOVERY LTD that this media/data is NOT involved or potentially involved in litigation.
- Cancellation Fee
Once work has commenced on your media and you decide not to go ahead with the recovery, a cancellation fee is applicable. The minimum charge will be between 15 and 50 percent of the accepted quote value plus return shipping and plus VAT dependent upon the stage of recovery at the point of cancellation.
The cancellation fee does not apply if MJM DATA RECOVERY LTD are unable to proceed with the recovery for reasons beyond the customer's control, for example; you decide to cancel because spares are unavailable to complete the recovery (in this example MJM DATA RECOVERY LIMITED's 'unrecoverable' status would apply).
In the unlikely event a dispute arises that cannot be settled informally, both you and MJM DATA RECOVERY LTD agree that such dispute will be resolved according to the laws of The United Kingdom of Great Britain and Northern Ireland.
- Data Protection Act:
MJM DATA RECOVERY LTD are registered under the Data Protection Act and will keep all data retrieved from your media confidential.We offer an encryption service to minimise the risk of data access whilst the data is in transit via courier from our premises to the destination address. It is your responsibility to determine if the data requires encryption and/or is covered under the data protection act. All work is carried out in house by MjM Data Recovery Ltd by its employees and agents employed by MjM Data Recovery Ltd.
a) The address for our main labs and workshops is; MjM Data Recovery Ltd, The Old Glove Factory, 35 Church Street, Gamlingay, Cambridgeshire. SG19 3JJ
b) Our registered address is; MjM Data Recovery Ltd, C/O George Hay Accountants Ltd, Unit 1b Focus 4, Fourth Avenue, Letchworth Garden City, Hertfordshire, SG6 2TU
All media for data recovery and all other correspondence should be sent to address a) above.
Taxation information and other accounting and administrative information should be sent to address b) above